So much more than just standard.
Convenient all-rounder: service pool for your operational excellence.

It's obvious: The more stable, reliable and available your engineering landscape runs, the more successfully you can bring your innovations to market. With in-depth specialist knowledge, our experts offer you exactly the services that meet your requirements: flexible and  scalable service level agreements (SLAs) with full cost control.

The frequently recurring need for services for one's own, mostly customized engineering environment characterizes the everyday life of a developer. This involves regular updates and upgrades of the customer-specific solution with quality assurance or an urgent fault that needs to be rectified. It requires problem analysis, solution finding and its implementation including quality assurance. In addition, there are unplanned user questions that go beyond the product standard, individual consultant days or smaller projects for the purpose of adapting or further developing your own engineering environment. 

Our goal is to help you master your challenges and consistently implement your digital strategies. To this end, we offer you the tools to digitize your product engineering process (PEP) as well as even more intensive support for your day-to-day business.

Module

Excellent Servce Scope

  • Your individual service history
  • Your individual customizing scope
  • SPOC (single point of contact) –one contact person for every support case 

VIP benefits

  • Shorter time to market
  • Delivery reliability and high transparency
  • Value Added Supplier