»The technical team at XPLM have been superb at resolving technical issues regarding our MCAD EC connector (implemented by another partner). In my humble opinion, you would have to be crazy to go to anyone else for technical support.«
- Mario Diaz, Manager Business Systems - Agile PLM
Nortek required immediate assistance with their MCAD connector and Agile PLM environments. The MCAD connector was installed by a third party and was not functioning as expected. They had several open service requests with Oracle related to MCAD and Agile PLM that required XPLM’s broad knowledge and expertise.
• A stable functioning MCAD and Agile PLM environment to support EC 3.4.0
• Training of key individuals to manage and troubleshoot the MCAD connector for EC 3.5
• An upgrade to EC 3.5 and Agile PLM 9.3.5
The training received by system administrators allows Nortek to better support the end user. Additionally, administrators use XPLM support as needed per the support service contract. As a result of XPLM‘s support, quicker solutions can now be provided to the end-user.