XPLM Publisher introduced at Harris Critical Networks

Customer Challenges

Harris Critical Networks creates large documentation for customers in the aviation sector (FAA) using the DITA XML framework. 

At this point, the creation of technical documents at Harris Critical Networks was completed without the support of a Content Management System (CMS).

Daily problems like: not having content under version and revision control; manual file handling; no control over content reuse, and the inability to search for content, has motivated the customer to look for an integrated DITA solution with their Oracle Agile PLM system.

Customer Requirements

Apart from the desired content management functionality in Oracle Agile PLM, the following requirements were brought to XPLM:

  • Full DITA support, including filtering and output creation to PDF
  • Free metadata definiton for content objects
  • Support of Agile user groups and LDAP directories
  • Individual workflow allocation for approval cycles
  • One customized PDF output as per FAA requirements

Project Phase

  1. Initial workshop with the customer, to demonstrate XPLM Publisher and to gather and prioritize the customer’s requirements;
  2. Analysis of the PLM environment and customization of the XPLM integration solution 
  3. Integration into the PLM test system, training of the end users and customer acceptance tests
  4. Migration of legacy content and go-live with the assistance of XPLM

Benefits

With XPLM Publisher, the customer has gained an integrated CMS with Oracle Agile PLM – their main product management system. All DITA files and graphics are now stored in the PLM system under version and revision control.

By using XPLM Publisher as their main authoring tool, the users can continue to write in DITA but are now better supported in their day-to-day work